This is an illustrated example. Open the working development workflow.
- Before arrival
- Arrival
- During the stay
- Departure
- Post-stay
- Property view
- Portfolio
- Pilot
Step 1 of 24 · Friday · One week before · Guest experience
A week before arrival, John opens his confirmation.
John has booked a Friday-to-Monday villa stay for Cindy and their two children. The confirmation email invites him to plan the visit before leaving home.
Guest experience
John's stayInbox · Booking confirmation
Hawks Cay Resort
To: John · Reservation HC-104
Your Hawks Cay stay is confirmed
Hi John, your family’s villa is reserved. Make the most of your Friday-to-Monday visit: plan dinner, experiences and time together before you arrive.
01Your villa stay
HC-104 · Friday arrival · Monday departure · Four guests
Plan your stay
Dinner, spa and activities in one shared itinerary
Illustrated guest experience · Sample stay
Hotel Operator
Hotel Operator
Hawks Cay Resort · Duck Key, Florida
The Concierge · Before arrival
Guest choice · Hotel visibility
The reservation opens a relationship
The personal link opens a saved web journey associated with HC-104. The family is still at home. The villa booking itself is excluded from the additional purchase ledger in this tour.
Guest
John
Villa
V-01
Confirmed purchases
$0.00
01John’s stay
HC-104 · John, Cindy + two children
Pre-arrival
Entry point
Booking confirmation email
Saved stay link
Existing room booking
Already booked
Excluded from tour purchase totals
Why this matters
Start with a reason to engage before arrival. No app download is required.